While not without their issues, chatbots can be a great way to provide your customers with answers quickly and are cheaper to install and maintain than hiring workers. Availability is another benefit as chatbots don’t require shifts and breaks. With that said, they are better suited for some applications while in other situations communicating with a human provides a far superior website user experience.

Source:
https://www.mindshareworld.com/sites/default/files/MINDSHARE_HUDDLE_HUMANITY_MACHINE_2016_0.pdf